Terms & Conditions

These Terms & Conditions (“Terms”) form a legally binding agreement between you (“you”) and DoseUp (“DoseUp”, “we”, “us”, or “our”), the operator of the DoseUp iOS app (the “App”) and the website at doseup.app (the “Site”, and together with the App, the “Service”).

By downloading, installing, accessing, or using the Service, by clicking “I agree” (or any equivalent), or by purchasing a subscription, you confirm that you have read, understood, and agreed to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.

Important — please read carefully. §18 contains a mandatory binding arbitration clause and a class-action waiver. They affect how disputes between you and DoseUp are resolved.

To use the Service, you must:

• be at least 16 years old;
• have the legal capacity to enter into a binding contract in your country of residence (a parent or legal guardian must accept these Terms on your behalf if you are 16 or 17 in a jurisdiction that requires it);
• not be located in, or a national or resident of, any country subject to a comprehensive U.S. embargo, and not be on any U.S. or other applicable government list of restricted or denied parties;
• not have previously been suspended or removed from the Service.

The App is intended for personal, non-commercial use. Use by clinics, employers, insurers, or research organizations on behalf of patients or members requires a separate written agreement with us.

DoseUp helps you track GLP-1 medication injections, weight, nutrition, side effects, and progress, and gives you optional AI-powered insights, a chat Copilot, and food / barcode scanning. Features and availability change over time.

What DoseUp is not.

• Not a medical device. The App is not approved or cleared by the FDA, MHRA, EMA, or any other regulatory authority as a medical device or in vitro diagnostic.
• Not a healthcare provider. Using the App does not create a doctor-patient or other healthcare relationship between you and DoseUp.
• Not a pharmacy or telehealth service. We do not prescribe, dispense, deliver, or sell medications, and we do not connect you with prescribers.
• Not a substitute for emergency care. If you are having a medical emergency, call 911 (or your local emergency number) immediately. See §11.

You create an account by signing in with Sign in with Apple or Sign in with Google. You agree to:

• provide accurate information and keep it up to date;
• maintain the security of the Apple ID or Google account you used to sign in (we never see your password);
• be responsible for all activity that occurs under your account;
• not impersonate another person, share your account, or maintain more than one account per person;
• notify us promptly at doseupapp@gmail.com if you suspect unauthorized access.

DoseUp is free to download and offers a paid subscription called DoseUp Pro. The free tier includes core tracking on a single device. DoseUp Pro adds cross-device sync and the AI Insights and Copilot features described in our Privacy Policy.

Billing

• In-App Purchase via Apple. If you subscribe inside the App, payment is charged to your Apple ID. Pricing, terms, and taxes are presented before purchase. Apple’s Media Services Terms apply to the transaction.
• Web billing. If you subscribe through our website, payment is processed by a third-party payment processor. The processor — not DoseUp — handles your card information; we never see or store your full card number.

Free trial

DoseUp Pro may include a free trial. If you start a trial and do not cancel before it ends, your subscription will automatically begin and you will be billed at the price disclosed at sign-up. Free trials are limited to one per Apple ID / DoseUp account. Apple may impose additional eligibility rules; we cannot override them.

Auto-renewal

Subscriptions automatically renew for the same term (for example, monthly or annually) at the then-current price unless you cancel at least 24 hours before the end of the current period. Renewals are charged within 24 hours of the end of the current period.

How to cancel

• Apple subscriptions: open the iOS Settings app, tap your name, then Subscriptions, then DoseUp, then Cancel Subscription. Cancelling stops future renewals; it does not refund the current period.
• Web billing: follow the cancellation link in your purchase receipt or contact doseupapp@gmail.com.

Refunds

Refunds for App Store purchases are handled by Apple under its standard policy and can be requested at reportaproblem.apple.com. For web subscriptions, we follow the rules required by your jurisdiction (for example, the EU 14-day right of withdrawal where applicable). Outside those rules, payments are non-refundable except where required by law.

Price changes

We may change subscription prices. We will give you at least 30 days’ advance notice by email or in-app notice, and Apple will display the new price in accordance with App Store rules. Continuing your subscription after the change takes effect constitutes acceptance of the new price.

Subject to your compliance with these Terms, DoseUp grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to download and use the App on Apple-branded devices that you own or control, for your own personal, non-commercial use.

You agree that you will not, and will not attempt to:

• copy, modify, translate, adapt, or create derivative works of the App;
• reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of the App, except to the extent applicable law expressly permits;
• rent, lease, sell, sublicense, distribute, or commercially exploit the App;
• remove, alter, or obscure any proprietary notice (copyright, trademark, etc.) on or in the App;
• use the App in a way that violates any law or regulation applicable to you.

The data, photos, notes, and any other material you submit through the App (your “Content”) belong to you. Using the App does not transfer ownership.

To run the Service, you grant DoseUp a worldwide, non-exclusive, royalty-free license to host, copy, transmit, display, and process your Content solely to operate, maintain, and improve the Service for you, to provide cross-device sync, and to run the AI features described in our Privacy Policy. We will not use your Content for advertising, marketing, model training by us or by third parties, or to publish to other users — except for material you intentionally post to the in-app feature-request board, which is visible to other authenticated DoseUp users.

You represent and warrant that you have all rights necessary to submit your Content; that your Content does not infringe a third party’s privacy, publicity, copyright, trademark, or other rights; and that it does not contain another person’s health information unless you have that person’s permission.

Feedback. If you send us suggestions, ideas, or feedback about the Service, you grant us a perpetual, irrevocable, royalty-free, worldwide license to use that feedback for any purpose, without compensation or attribution. Don’t worry — we still think you’re great.

AI features in DoseUp are powered by large language models provided by our third-party AI vendors. These models are statistical systems and can produce inaccurate or fabricated information (sometimes called “hallucinations”), even when their output sounds confident or clinical. Output may not reflect the most recent guidelines, drug labels, or research.

You agree that:

• You are responsible for any decision you make. Always confirm any clinical-sounding suggestion (about dosing, timing, side effects, nutrition targets, or anything else) with a licensed clinician who knows your medical history.
• Calorie and macro estimates from food scans are approximate and should not be treated as medical-grade measurements. Real portion sizes, ingredients, and preparation methods can shift the numbers significantly.
• The Copilot is not your doctor. It does not have access to your full medical history. Don’t paste sensitive information about other people into it.
• DoseUp is not liable to the maximum extent permitted by law for any decision you make in reliance on AI output. See §16 and §17.

You agree not to:

• use the Service to harass, harm, deceive, or impersonate any person, including other DoseUp users on the feature-request board;
• upload, log, or share content that is unlawful, obscene, defamatory, hateful, or that you do not have the right to share — in particular, do not upload another person’s health data without their permission;
• interfere with or disrupt the Service, including by sending malware, scraping at scale, probing for vulnerabilities outside of a responsible disclosure to us, or circumventing our rate limits or paywalls;
• attempt to extract our prompts, train competing AI systems on the Service’s output, jailbreak the AI features, or instruct the AI features to produce content that violates these Terms;
• use any robot, spider, scraper, or other automated means to access the Service except for an Apple-approved system service;
• use the Service in a way that violates any applicable law or third party’s rights.

We may investigate and take action — including removing content, suspending an account, and reporting to law enforcement — for violations of these rules.

DoseUp is not a crisis or emergency service. We do not actively monitor what you log. The App will not summon medical help on your behalf.

• If you or someone else is in immediate physical danger — including signs of severe hypoglycemia, anaphylaxis, severe dehydration, or pancreatitis — call your local emergency number (911 in the United States) or get to the nearest emergency room.
• If you are in mental-health crisis in the United States, call or text 988 for the Suicide & Crisis Lifeline. Outside the U.S., contact your local crisis line.
• For poisoning or medication overdose in the U.S., call Poison Control at 1-800-222-1222.

The Service relies on third-party service providers (described by category in our Privacy Policy). Each is governed by its own terms and privacy policy. DoseUp is not responsible for outages, errors, billing disputes, or content attributable to those providers, and we do not warrant their availability or performance.

The App may include links to third-party websites or resources. We are not responsible for the content, accuracy, or practices of those sites; you access them at your own risk.

The Service — including the App, the Site, source code, design, graphics, copy, logos, branding, sounds, and the “DoseUp” name itself — is owned by DoseUp and protected by copyright, trademark, and other intellectual-property laws. Except for the limited license granted in §7, no rights are transferred to you.

DoseUp is not affiliated with, endorsed by, or sponsored by Novo Nordisk A/S, Eli Lilly and Company, or any other manufacturer of GLP-1 medications. Trademarks referenced in the App and the Site — including Wegovy, Ozempic, Saxenda (Novo Nordisk), Mounjaro, Zepbound, and Trulicity (Eli Lilly) — are the property of their respective owners and are used for descriptive identification only.

You may terminate your DoseUp account at any time by deleting it from the Profile screen, which permanently deletes your data as described in §9 of our Privacy Policy. Cancelling a paid subscription does not by itself delete your account.

We may suspend or terminate your access to the Service, with or without notice, if we reasonably believe you have violated these Terms, if your activity poses a security or legal risk to us or others, if we are required to do so by law, or if we discontinue the Service in whole or in part. Where reasonable, we will give you advance notice and an opportunity to address the issue.

Sections that by their nature should survive termination — including §8 (your Content & feedback license to us), §9 (AI disclaimer), §13 (intellectual property), §15 (disclaimers), §16 (limitation of liability), §17 (indemnification), §18 (governing law and dispute resolution), and §21 (miscellaneous) — will survive termination.

To the maximum extent permitted by applicable law, the Service is provided “AS IS” and “AS AVAILABLE”, with all faults and without warranty of any kind. DoseUp expressly disclaims all warranties, whether express, implied, statutory, or otherwise, including any warranty of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and quiet enjoyment.

We do not warrant that the Service will be uninterrupted, secure, or error-free; that defects will be corrected; that data you log will never be lost; or that AI output will be accurate, reliable, or appropriate for your situation. Any reminder the App schedules is a convenience, not a guaranteed delivery — you remain responsible for taking your medications on time.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you. In that case, such warranties are limited to the minimum scope and duration permitted by law.

To the maximum extent permitted by applicable law, in no event will DoseUp, its officers, employees, agents, or service providers be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages — including loss of profits, revenue, goodwill, data, or substitute goods or services — arising out of or in connection with the Service or these Terms, even if we have been advised of the possibility of such damages.

DoseUp’s total cumulative liability arising out of or relating to the Service or these Terms will not exceed the greater of (a) US $50 or (b) the amount you paid DoseUp in the twelve (12) months immediately preceding the event giving rise to the claim.

The limitations in this section apply to any theory of liability (contract, tort including negligence, strict liability, statute, or otherwise). Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so some of the above may not apply to you; in that case, our liability will be limited to the smallest amount permitted by law.

You agree to defend, indemnify, and hold harmless DoseUp and its officers, employees, agents, and service providers from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use or misuse of the Service; (b) your Content and any representation or warranty you make about it; (c) your violation of these Terms or any applicable law or regulation; or (d) your violation of the rights of any third party.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with our defense.

These Terms, and any dispute or claim arising out of or related to them or the Service, are governed by the substantive laws of the State of Texas, U.S.A., without regard to its conflict-of-laws principles, and by applicable U.S. federal law. The U.N. Convention on Contracts for the International Sale of Goods does not apply.

Informal resolution first

Before filing a claim against DoseUp, you agree to try to resolve the dispute by emailing us at doseupapp@gmail.com with a short description of the issue and the relief you’re seeking. We will try to resolve it within 60 days. Most disputes can be resolved this way.

Binding individual arbitration

If the dispute is not resolved within 60 days, you and DoseUp agree to resolve it by binding individual arbitration rather than in court, except as set out below. The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (or, if the AAA declines, by another mutually agreed neutral arbitration provider). The seat of the arbitration will be Travis County, Texas, but you may participate by phone or video; you do not need to travel. The arbitrator’s decision will be final and may be entered as a judgment in any court of competent jurisdiction. The Federal Arbitration Act governs the interpretation and enforcement of this section.

Carve-outs

• Small claims. Either party may bring an individual action in small-claims court for any dispute that qualifies, instead of arbitrating.
• Intellectual property. Either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual-property rights.

Class-action waiver

You and DoseUp agree to bring claims only in our individual capacities and not as a plaintiff or class member in any class, collective, consolidated, or representative action. The arbitrator may not consolidate claims and may not preside over any form of representative or class proceeding. If a court decides this class-action waiver is unenforceable as to a particular claim or remedy, that claim or remedy (and only that one) will be severed and brought in court, while the remaining claims proceed in arbitration.

30-day opt-out

You can opt out of the arbitration agreement and class-action waiver within 30 days of first accepting these Terms, by emailing doseupapp@gmail.com with the subject line “Arbitration Opt-Out” and including your full name and the email address associated with your account. Opting out will not affect any other part of these Terms.

If you don’t live in the U.S.

Mandatory consumer-protection rules in the country of your habitual residence may give you additional rights that this section cannot override. Nothing in this section is intended to deprive you of those rights.

Time limit

Any claim arising out of or related to the Service or these Terms must be filed within one (1) year after the cause of action accrued, except where applicable law requires a longer period that cannot be waived.

The following terms apply to your use of the App on iOS devices and are required by Apple Inc. (“Apple”). Where they conflict with the rest of these Terms, they control with respect to your use of the App on Apple devices.

• Two-party agreement. These Terms are a contract between you and DoseUp only, not with Apple. DoseUp — not Apple — is solely responsible for the App and its content.
• License scope. The license granted to you in §7 is limited to a non-transferable license to use the App on any Apple-branded device that you own or control, as permitted by theUsage Rules in the Apple Media Services Terms.
• Maintenance and support. DoseUp is solely responsible for providing any maintenance and support for the App. Apple has no obligation to provide any maintenance or support services for the App.
• Warranty. If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the App’s purchase price (if any) to you. To the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever with respect to the App, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty are the sole responsibility of DoseUp.
• Product claims. DoseUp, not Apple, is responsible for addressing any claims relating to the App or your use of it, including product-liability claims, claims that the App fails to conform to any applicable legal or regulatory requirement, and claims arising under consumer-protection or similar legislation.
• Intellectual-property claims. If a third party claims that the App or your possession and use of the App infringe that third party’s intellectual-property rights, DoseUp, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of that claim.
• Legal compliance. You represent and warrant that (i) you are not located in a country subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
• Apple as third-party beneficiary. You and DoseUp acknowledge and agree that Apple, and Apple’s subsidiaries, are third-party beneficiaries of these Terms, and that, upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

We may update these Terms from time to time. The “Last updated” date at the top of this page reflects the most recent version. For material changes, we will give you at least 30 days’ advance notice via in-app message, push notification, or email before the change takes effect. For minor clarifications and bug-fix-style edits, we will update the date and ship.

Continuing to use the Service after the new Terms take effect constitutes acceptance of them. If you don’t agree, you can stop using the Service and, if you have a paid subscription, cancel it as described in §6.

Entire agreement

These Terms, together with our Privacy Policy and any additional terms we present at the point of a feature or purchase, are the entire agreement between you and DoseUp regarding the Service and supersede any prior agreements or understandings.

Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

No waiver

Our failure to enforce any provision of these Terms is not a waiver of that provision or of our right to enforce it later.

Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms in connection with a corporate transaction or to an affiliate, on at least 30 days’ notice. Any other assignment is void.

Force majeure

We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including natural disasters, acts of war or terrorism, pandemics, internet outages, or actions or inactions of governments or service providers.

Notices

We may give you notice through in-app messages, push notifications, or to the email address associated with your account. You may give us notice by emailing doseupapp@gmail.com.

Headings & interpretation

Section headings are for convenience only and do not affect interpretation. “Including” means “including without limitation.”

DoseUp respects the intellectual-property rights of others and asks users of the Service to do the same. In accordance with the Digital Millennium Copyright Act of 1998 (the “DMCA”), 17 U.S.C. § 512, we will respond promptly to claims of copyright infringement committed using the Service that are reported to our Designated Agent identified below.

Notice of infringement

If you are a copyright owner (or the authorized agent of one) and you believe that material accessible through the Service infringes your copyright, please send a written notice to our Designated Agent at the email address below that includes:

• (1) a physical or electronic signature of a person authorized to act on behalf of the owner of the exclusive right that is allegedly infringed;
• (2) identification of the copyrighted work claimed to have been infringed (or, if multiple works at a single online site are covered by a single notification, a representative list);
• (3) identification of the material that is claimed to be infringing or to be the subject of infringing activity, with information reasonably sufficient to permit us to locate the material;
• (4) your contact information, including address, telephone number, and email address;
• (5) a statement that you have a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
• (6) a statement, made under penalty of perjury, that the information in the notification is accurate and that you are the copyright owner or are authorized to act on the owner’s behalf.

Upon receipt of a valid notice, we may remove or disable access to the allegedly infringing material, notify the user who provided it, and, in appropriate circumstances, terminate the accounts of repeat infringers.

Counter-notice

If material you submitted has been removed or access disabled and you believe the action was the result of mistake or misidentification, you may send a counter-notice to our Designated Agent that includes:

• (1) your physical or electronic signature;
• (2) identification of the material that has been removed or to which access has been disabled, and the location at which it appeared before it was removed or disabled;
• (3) a statement under penalty of perjury that you have a good-faith belief that the material was removed or disabled as a result of mistake or misidentification; and
• (4) your name, address, telephone number, and a statement that you consent to the jurisdiction of the federal district court for the judicial district in which your address is located (or, if your address is outside the United States, for any judicial district in which DoseUp may be found), and that you will accept service of process from the person who provided the original notice or that person’s agent.

After receiving a valid counter-notice, we may, in our discretion, forward it to the original complaining party. Unless the complainant files an action seeking a court order against you within 10 business days, we may, in our discretion, restore the removed material in 10 to 14 business days after receipt of the counter-notice.

Repeat infringers

We may terminate, in appropriate circumstances and at our discretion, the accounts of users we determine to be repeat infringers.

Designated Agent

Please send DMCA notices and counter-notices to:

Email: doseupapp@gmail.com
Subject line: “DMCA Notice” or “DMCA Counter-Notice.”

For any questions about these Terms or about the Service, email doseupapp@gmail.com. We read everything that comes in and try to reply within a few business days.